Zeno Labs Live

Booking.com for Business to include 24/7 servicing and loyalty points

11 May 2023

Today global business travel and meetings specialist CWT announces that they have committed to a new partnership with Booking.com for Business to support an expanded offering for small business customers. This will include discounted business travel rates, access to membership rewards from a variety of third-party loyalty programs, and complimentary 24/7 travel agent support, all provided by CWT.

Powered by Serko, the Booking.com for Business platform will soon combine Booking.com accommodation options with additional hotel, flight and car rental content provided by CWT, as well as multilingual customer service. Companies will be able to save time and money with discounted business travel rates across flights, accommodation, and rental cars via the Booking.com for Business platform, with no booking or servicing fees, all while better managing changes and traveller safety across all trips. Complimentary access to CWT travel consultants will be provided in multiple languages to assist with trip management and disruption.

Joshua Wood, Director of Booking.com for Business said: “We understand everyone has different travel preferences. For some it’s important to maximize status and loyalty points when they travel, while others are more focused on finding the best deal for their trips. And when disruption happens, everybody values the ability to contact an agent any time of day or night to get support. With this partnership, Booking.com for Business customers will have all of this in one place, along with the tools to manage cost and duty of care with travel expert support wherever they are in the world 24/7.”

“We are excited to partner with like-minded online travel global leaders, Serko and Booking.com for Business. Collectively we share a vision about making business travel frictionless for both travelers and travel managers alike,” said Brian Mogler, EVP and Chief Partnership Officer at CWT.

Serko’s CEO, Darin Grafton, welcomed the addition of CWT content and servicing to the Booking.com for Business offering, adding: “This is an exciting move, bringing two of our partners together through our Zeno technology platform to give business travelers a connected trip experience with all the business booking features, rates and service they want at no cost.”

The expanded Booking.com for Business offering made possible through the new partnership with CWT is expected to go live in the second quarter of 2023.

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