About Serko

At Serko we believe in the power of being face-to-face, and our purpose is to bring people together.

We have a vision for a connected, frictionless travel experience. To deliver that, we’re building the world’s business travel marketplace - connecting business travellers everywhere with the content, information and services they need at every stage of the journey.

“Until now, corporate travel and expense management has been a choice between control and compliance or freedom of choice and ease-of-use. Someone had to compromise. Not anymore." - Darrin Grafton, Serko CEO

Serko's history

We've been leading the way with innovative, integrated travel & expense solutions since 2007. Since then we've listed on the New Zealand and Australian Stock Exchanges (Ticker: SKO), built a global team of around 250 people, and developed a blue-chip customer base in more than 35 countries around the world.

Today, more than 6,000 corporate customers across Asia Pacific, North America, the UK and Europe rely on Serko to help them manage their corporate travel programs and make sense of their corporate expenses. By the numbers, more than 2 million people have access to Serko's technology and more than US4.5billion of travel spend is transacted on Serko’s platform every year through  4 million+ bookings*.

*2019 data

Our leadership team

The Serko back story

Serko is a story of technology innovation. Founders Darrin Grafton and Bob Shaw started the Serko journey with Interactive Technologies Limited in 1994, and we've gone from strength to strength ever since.

Start The Journey


Interactive Technologies founded

This is where the origins of Serko began, when Bob Shaw and Darrin Grafton established ITL, a technology company designed to help travel agents solve a number of thorny mid-office and back office system challenges.


Early version of Serko Online is released

As the internet began to change the way leisure travelers searched and booked travel, ITL changed direction in order to ride the wave and in 2000 Serko Online was born to bring online booking to business travel.


Serko is born

Following the sale of ITL, the company Serko is founded and launched. That year CEO Darrin Grafton is awarded the PWC Entrepreneur of the Year Award.


NFC expense management patented

A key part of Serko’s DNA is the development of ground-breaking innovations, and the first in a series of patents for the use of early stage technology to solve business travel and expense challenges.


First China office opens

Recognizing the opportunity to capitalize on China’s talent pool of developers and software engineers, Serko opens it’s first development office in Xi’an.


NZ Stock Exchange listing (Ticker: SKO)

Serko is floated on the New Zealand Stock Exchange, allowing retail and institutional investors to participate in the company’s growth prospects.


Acquisition of expense provider Incharge

Travel accounts for nearly 70% of expense spending, so the ability to offer a tightly integrated travel and expense management solution becomes a key differentiator.


Acquisition of Arnold Travel Technology

Serko acquired the assets of Arnold Travel Technology, a competing online booking tool (OBT), from Expedia® to extend it's dominance over the Australian market


SME self-onboarding solution

Recognizing that online booking tools (OBT) have traditionally been the preserve of large corporate and government organizations, Serko launches a portal designed to make it cost-effective and simple for small- and mid-size organizations to access the benefits of a managed travel program.


Corporate travel mobile app released

Recognizing the trend for consumerization of enterprise technology, Serko launches a mobile app for iPhone and Android, putting the power of a travel concierge in the hand of every corporate traveler.


Zeno is launched

The most significant product development in Serko’s history leads to Zeno, a ground-breaking travel and expense platform powered by AI that brings personalized itineraries, chatbot bookings and intelligent travel management to the industry for the first time. 


Expansion into North America

Industry veteran Tony d’Astolfo joins Serko as Senior Vice President, North America and begins to build a team and establish operations and partnerships in region.


Australian Stock Exchange listing (Ticker: SKO)

An increasing demand from international investors sees Serko undertake a compliance listing on the Australian Stock Exchange (ASX).


Acquisition of InterplX, USA headquarters established

Serko acquires InterplX, a Minnesota-based expense management company that brings a team of highly capable technology specialists to strengthen it's presence in the North American market. Serko North America Headquarters established and strategically positioned in close proximity to key partners in the Midwest.


Booking.com Partnership

Serko and Booking Holdings extend their partnership to launch a new version of Booking.com for Business powered by Zeno


Booking.com for Business powered by Zeno goes live

The new Zeno powered Booking.com for Business solution goes live, introducing the vision of the connected trip to business travellers globally with flight and rail content added to Booking.com's extensive accomodation inventory for a unified itinerary.


Thriving through the pandemic

Despite a global slowdown in business travel, with NZ$90 million of cash reserves, zero debt and a rapidly expanding global customer base, Serko is investing to grow it's technology and development teams to accelerate towards growth opportunities. 

Plays nicely with your other systems

Zeno can integrate with most corporate card providers and can ingest or share data with your HR, ERP, Accounting or Finance Management System to reduce manual workflows and improve data integrity.