Zeno Labs Live

Supporting our customers and partners through the COVID-19 crisis

24 March 2020

Like many of you, we have been adapting our work practices over the past few months in response to the expanding pandemic situation in each of our global offices.

Following the New Zealand Government’s announcement yesterday, Serko has now fully moved to a remote work model and all of our physical offices are closed.

All Serko staff, including our 24/7 technical support team members around the world, are equipped to work remotely from home and have secure access to our systems. They will continue to be available to support you, and all transactions, emails and iSerko tickets are unaffected by this change.

We are also able to continue to undertake meetings by phone or video call, but you might have to put up with some interrupting children from time to time… if you want to familiarise yourselves with the challenges of working from home then watch this.

I’d like to reassure you that Serko has taken the appropriate measures to make sure we are here for the long term. With these changes Serko will maintain strong cash reserves which will enable us to continue investing in our product capabilities throughout the travel shutdown so that you have an even more compelling solution to your customers’ business travel and expense challenges when we come out the other side.

Everyone in our industry has been impacted by the shutdown of business travel, but we want to reassure you we are here for our customers and industry partners for the long-haul and know that in every crisis lie the seeds of opportunity.

In these challenging and unprecedented times, please take care of yourselves, and your families.


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