Program Delivery Manager

Auckland, New Zealand
Full time

Serko is an NZX50, global business travel and expense company, with our Headquarters based in Parnell, Auckland. As the 2020 HI-Tech Company of the Year, we're a SaaS that is diverse, close-knit group where everyone's opinion matters. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe – and we’re growing!

Our purpose is to "Bring People Together", coupled with a vision to "Create a Connected, Frictionless Travel Experience". While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and wellbeing of their travelers.

Our mission is to "Build the World's Leading Business Travel Marketplace"! We’re backed by the likes of and there is an exciting road ahead of us at a time where travel needs real, impactful change. We’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.


As a Program Delivery Manager, you will play a pivotal role in ensuring teams' success in delivering a complex program of work, that will involve multiple cross-functional product teams working together. You will have an impact by identifying and removing any roadblocks to ensure the team's ability to deliver a great product to our customers.

What you will be doing

  • Lead the planning, execution and delivery of multiple product initiatives simultaneously within the program of work, ensuring adherence to timelines, budget and scope.
  • Constantly looking to identify impediments early, actively working to resolve those impediments, and escalating when needed.
  • Management and tracking of initiatives and cross-team dependencies.
  • Provides proactive visibility and effectively communicates delivery targets, commitments, and progress.
  • Encourages a culture of team-driven decision-making and commitment.

What you will bring

  • Proven experience in both program and project management, preferably in a SaaS environment.
  • Strong leadership, key stakeholder management skills and orchestration capability in a complex technology environment.
  • Solid understanding of project management methodologies and tools.
  • Solid understanding of the SDLC in a tech product company and how they work together, including product managers, product designers, software engineers, and product marketers.
  • Ability to work autonomously and operate in a fast-paced changing environment. You love to navigate ambiguity.
  • Strong influencer and great communication skills.

It's important to us, that our people can bring their whole selves to work. Join our team and we have the following on offer for you!

  • A competitive base salary and opportunity to take part in our employee incentive share scheme, KiwiSaver global equivalent) and life insurance.
  • Flexible and hybrid working arrangements, where you get to choose how to best structure your day and week so you can be at your best.
  • A focus on both well-being and doing, including:
  • Wellbeing & volunteer days, focused meeting free time
  • Discounted Southern Cross health insurance (NZ), free flu shots, and access to confidential support, guidance, and counselling services.
  • Enhanced parental leave including,
  • 20 weeks on full pay for the primary caregiver
  • Return to work support for the primary caregiver
  • Three weeks of paid Partner Leave

Become part of a team of passionate travellers and technologists who are building the world’s leading business travel marketplace to bring more people together.Find out more about Life at Serko, please click here:

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Serko Ltd does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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