Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal-opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact.
Make an impact
The purpose of this role is to support (existing) and onboard (new) customers to Serko’s Expense Management Tool (Zeno Expense), preparing them for continued success (operational proficiency) with our products.
What you will be doing
- Managing client issues via our issue tracking systems
- Managing existing client upgrades
- Managing new customer Implementations end-to-end
- Resolving client problems and queries in an effective and timely manner
- Client requirement gathering
- Project management and coordination
- Completing configuration and importing of data for corporate clients according to their corporate structure, expense policies, partner and supplier connections
- Testing and validating the accuracy of the configuration against client requirements. Report any issues found in the software to the development team.
- Liaise with the Serko Product Delivery team to provide customer feedback and highlight product improvement opportunities
- Documenting and executing program configurations and specifications
What you will bring
- Experience with Expense Management Software
- Experience in managing multiple projects simultaneously
- Taking a methodical approach to work with an eye for detail in order to maintain a high level of quality
- Passionate learner dedicated to the mastery of Zeno product knowledge and willing to continually improve
- Critical thinking, problem solving and analytical skills
- Strong focus on delivering optimal customer experience
- Strong ability to converse with both end-users and IT people at all levels of the organization
- Proven ability to effectively problem solve and technically test solutions
At Serko we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.
Some of the benefits of working at Serko are:
- A competitive base salary and discretionary incentive plan based on individual and company performance
- KiwiSaver: covered with employee contributions matching up to 3% of salary, and life insurance.
- Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots.
- Parental Leave Coverage: 20 weeks on full pay, return-to-work support, plus partners 3 weeks of paid leave.
- Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your own career pathways.