Technology is a great enabler, and it has been widely adopted in corporate travel. Over the past decade and a half, organisations have moved to online self-booking, with some now doing more than 90% of their bookings online.
However, self-booking has not been universally adopted and there are still obstacles to its implementation and use.
And while many in the travel supply chain are focused on booking technology, the industry faces a new challenge – the need for mobile solutions, with travellers demanding access to information and the ability to make and change bookings on the move, using hand-held devices.
The mobile revolution has provided opportunities for travel technology companies, their travel management company intermediaries and for end-users, with a host of new applications now on offer.
Many would argue that the biggest advance in corporate travel in the past two decades has been the move to self-booking, with travellers able to complete their bookings online without the need for travel consultant assistance.
Read more on the CAPA website