Strategy Manager

Parnell, Auckland, New Zealand
Full time

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact.

The Strategy Manager plays a key role in the development, planning and maintenance of Serko's strategy. This role involves research, analysis and engagement with stakeholders, to define and shape the company's long-term direction. Working closely with Executives, the Strategy Manager ensures that strategic plans align with the company's mission and vision.  This role requires a combination of technical skills, analytical thinking, and effective communication/facilitation to be successful.


What you'll get to do

You'll be utilising strategic frameworks to assess the business environment and inform strategic decisions and applying methodologies to optimise business processes and enhance strategic outcomes. Establish and optimise strategic intelligence gathering processes, leveraging industry insights and contacts from the management teams.

Research and conduct quantitative analysis for company and divisional strategies, including financial analysis, opportunity sizing, operational assessment, and product strategy. Analyse macroeconomic trends and fiscal policies to assess their impact on the business. Conduct comprehensive market and competitor analyses to understand industry dynamics, competitive positioning and emerging opportunities. Identify and share key insights that are applicable to our business and strategies based on research and analytics and then provide insights and recommendations based on market analysis to inform decision-making and strategic direction.

Facilitating development and refinement of the company's strategy and support the executive team in the process of developing overall business goals and collaborating with key stakeholders to identify growth opportunities and formulate strategic initiatives to drive business success. Support the implementation of strategic plans, monitoring progress and making adjustments as necessary and develop and conduct scenario planning and option development.

You'll Connect the strategy to operations, including supporting cross-organisational initiatives and develop regular reporting for the Board and the organisation on the success of key strategic initiatives.

You' be supporting the development of key performance indicators (KPIs) that measure the success of strategic initiatives and working closely with our FP&A team to oversee the development of business cases, financial models, and performance metrics to assess the impact of strategic initiatives. Regularly analyze and report on performance metrics, making data-driven recommendations for improvement.

Facilitate the journey and strategy development story for stakeholders (management, Board of Directors, staff, investors, market) and collaborate with executive leadership to align strategic goals with organizational priorities. You'll support the COO to develop regular and off-cycle strategy development planning sessions, involving key executive stakeholders.

What you'll bring

  • A background in management consulting, with proven experience in a strategic inhouse leadership role, with a track record of successful strategic planning and execution
  • Demonstrable capability in business analytics, strategy consulting, with a strong understanding of strategic frameworks and methodologies , ideally within investment banking, consulting or similar
  • Strong understanding of technology trends, with preference for subject matter experience in SaaS technologies for small businesses (e-commerce, payments, web presence, domains, etc.)
  • Strong analytical and problem-solving skills, with the ability to synthesize complex information and make strategic recommendations
  • Strategic and analytic capabilities, including the ability to work through complex details and meticulous analysis that results in clear frameworks and compelling positioning
  • Strong financial analysis and modelling skills to be applied in assessing strategic options and decision making
  • Excellent communication and presentation skills with the ability to convey complex concepts in a clear and compelling manner
  • Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and market conditions.


At Serko we aim to create a place where people can come and do their best work, offering competitive benefits that support you as an individual.

Some of the benefits we offer at Serko are:

  • A competitive base salary and discretionary incentive plan based on individual and company performance
  • KiwiSaver: covered with employee contributions match up to 3% of salary, and life insurance
  • Health & Wellbeing: Discounted Southern Cross Health Insurance, access to a confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots
  • Parental Leave Coverage: 20 weeks on full pay, return-to-work support, plus partners 3 weeks of paid leave
  • Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your own career pathways
  • Serko’s Guiding Principles: Be a good human | Boldly go beyond | Win together | Dare to simplify



Hit the ‘apply’ button now, or explore more about what it’s like to work at Serko and all our global opportunities at

Serko is an NZ Immigration Accredited employer and holds the NZ Advanced GenderTick Accreditation.



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Serko Ltd does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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