Head of Product

Auckland, New Zealand
Full time

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact.g.com and there is an exciting road ahead of us at a time where travel needs real, impactful change. We’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.


Make an Impact

This role will oversee a key product area, pivotal in setting and executing the product vision and strategy for that specific domain. You will lead a team of product managers and collaborate closely with cross-functional stakeholders to deliver exceptional products that meet customer needs and drive business success within your designated market segment/product area.

What you'll get to do

Product Strategy

  • Define and articulate the product vision and strategy for your designated market segments, aligning with broader company goals and market opportunities.
  • Lead the development and maintenance of a strategic product roadmap specific to your domain, ensuring alignment with Serko's vision, priorities and market opportunities within that segment.
  • Prioritise product initiatives based on potential business impact, customer value and resource availability, ensuring alignment with strategic objectives.

Product Leadership

  • Develop and communicate a compelling product vision aligned with Serko’s business goals and market trends for your designated market segment/product area, ensuring alignment with wider organisational objectives.
  • Identify and validate market opportunities, user needs, and emerging trends specific to your domain to shape a comprehensive product strategy and roadmap that supports the company's growth objectives within that segment.
  • Conduct market research, and competitive analysis, and gather customer feedback to inform strategic product decisions and drive continuous improvement.
  • Define and track key performance indicators to measure product success and impact on business objectives, leveraging data-driven insights to optimize product performance.
  • Collaborate with marketing and sales to develop compelling value propositions, monetisation strategies, and go-to-market plans that drive product adoption and revenue growth.

Connecting Strategy Across Organisation

  • Ensure alignment and coherence across product initiatives and product teams, serving as the central point of coordination and communication.
  • Facilitate cross-functional collaboration and communication, bridging gaps between product management, engineering, marketing, sales, and other key stakeholders within your designated product area.
  • Identify synergies and opportunities for collaboration between different product initiatives and teams, fostering a unified approach to achieving shared objectives and maximizing overall impact.
  • Act as a strategic advisor and thought leader, providing insights and guidance to stakeholders on product-related matters and strategic opportunities.
  • Drive cross-functional alignment on product priorities, timelines, and deliverables, facilitating efficient and effective execution of the product roadmap.

What you'll bring

  • Proven track record of leadership in product management, with extensive experience in guiding successful product launches and leading cross-functional teams.
  • Deep understanding of product management principles and best practices, with proven experience in market analysis, product strategy development, and product lifecycle management
  • Customer centricity backed by evidence-based decision-making and strong commercial acumen.
  • Exceptional leadership and influencing skills, with a track record of effectively leading and inspiring cross-functional teams to achieve shared goals and objectives. Excellent communication, presentation, and interpersonal skills, with the ability to effectively convey complex concepts to diverse audiences.
  • Excellent communication, presentation, and interpersonal skills, with the ability to convey complex concepts and ideas to diverse audiences.
  • Analytical mindset with proficiency in data analysis and interpretation, using insights to drive product decisions and measure impact.
  • Exceptional adaptability and resilience in navigating ambiguity and driving results in evolving business landscapes.
  • Proven ability to thrive in a fast-paced, dynamic, and evolving environment, driving forward change and innovation to stay ahead of market trends and competitive pressures.
  • Strong facilitation skills, with the ability to foster collaboration, creativity, and alignment across teams while challenging the status quo and driving continuous improvement.

At Serko we aim to create a place where people can come and do their best work. Offering competitive benefits that support you as an individual. Some of the benefits we offer at Serko are:

  • A competitive base salary and discretionary incentive plan based on individual and company performance
  • KiwiSaver covered with employee contributions match up to 3% of salary, and life insurance
  • Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots.
  • Parental Leave Coverage: 20 weeks on full pay, return-to-work support, plus partners 3 weeks of paid leave.
  • Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your career pathways.
  • Serko’s Guiding Principles: Be a good human | Boldly go beyond | Win together | Dare to simplify


Hit the ‘apply’ button now, or explore more about what it’s like to work at Serko and all our global opportunities at www.serko.com/careers

Serko is an NZ Immigration Accredited employer and holds the NZ Advanced GenderTick Accreditation.

Interested? Take the next step

Job application

Personal information
Upload failed. Max size for files is 10 MB.
Serko Ltd does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.