Head of Design

Auckland, New Zealand
Full time

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact.

This role is responsible for leading and championing all aspects of a 'Design Culture' at Serko, including strategy, execution, and functional competency within our organisation. You'll have an impact, playing a pivotal role in driving innovation, enhancing user and service experiences, and ensuring design excellence across all our products and services.


What you'll get to do

  • Develop and implement a comprehensive strategy for Design at Serko that aligns with the company's overall strategic objectives and business goals
  • Continuously uplift the maturity and effectiveness of the Design function through strategic design leadership, vision and cross-functional innovation
  • Build, mentor, and lead a high-performing team of design and research professionals, fostering a culture of creativity, collaboration and data-driven decision-making to execute Serko’s design vision
  • Foster innovation in design practices and methodologies to maintain and enhance Serko’s competitive advantage
  • Collaborate closely with cross-functional leaders and teams, including product management, engineering, and marketing, to help translate business requirements into compelling experiences for Serko’s customers and users
  • Define the end-to-end design process, from concept development and prototyping to user testing and final implementation
  • Champion user-centred design principles and design-thinking across the organization, and advocate for the needs of our end-users and customers throughout the product development lifecycle
  • Own Serko’s design standards, guidelines, and frameworks to ensure consistency and coherence across all our products and platforms, integrating data insights and experimentation into the design process.

What you'll bring

  • Proven experience in a design leadership role, with a proven track record of delivering innovative design solutions for digital products and platforms, emphasizing data-driven decision-making and rapid experimentation
  • Strong strategic and analytical skills, highly data and evidence drove, with the ability to translate business goals into design objectives
  • A deep understanding of user-centred design principles, methodologies, and best practices, with a track record of leveraging data and experimentation to inform design decisions and drive business outcomes
  • Excellent communication and interpersonal skills, capable of influencing and motivating teams, and fostering design-led collaboration across departments
  • Excellent problem-solving abilities and a keen attention to detail, with experience working in an agile development environment and integrating research and data insights into the design process.

At Serko we aim to create a place where people can come and do their best work.  Some of the benefits of working at Serko are:

  • A competitive base salary and discretionary incentive plan based on individual and company performance
  • Kiwisaver and life insurance
  • Health & wellbeing: Discounted Southern Cross Health Insurance, access to a confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots
  • Parental leave coverage, with 20 weeks on full pay, return-to-work support of x for x for x period, plus partners 3 weeks of paid leave
  • Focus on development with access to a learning & development platform.

Hit the ‘apply’ button now, or explore more about what it’s like to work at Serko and all our global opportunities at www.serko.com/careers. Serko is an NZ Immigration Accredited employer and proudly holds the NZ Advanced Gender Tick Accreditation.

Interested? Take the next step

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Serko Ltd does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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