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Darrin Grafton

Chief Executive Officer & Co-Founder

Darrin has 25 years' experience in the travel technology industry and is highly experienced in technology commercialisation. He previously held senior management positions with Gullivers Travel Group (listed on the Australian and New Zealand Stock Exchange between 2004 and 2006) and Interactive Technologies.

Darrin was awarded the NZX Hi-Tech Entrepreneur Award and was a finalist for the NZ Hi-Tech Company Leader Award in 2007. In 2008 he was a finalist for Ernst & Young Entrepreneur of the Year and in 2014 was named one of the 25 most influential executives in the business travel industry by American-based Business Travel News (BTN).

Darrin is a member of the Institute of IT Professionals NZ, the Institute of Directors NZ and NZCDP.

Charlie Nowaczek

Chief Operating Officer

Charlie has over 25 years experience as an operations executive and management adviser, specialising in business transformation and operational excellence. Over the last decade he has been COO for a number of technology start-ups in the US and Canada, including most recently, Kinetic Social - a social media and technology company, where he was part of the founding team.

Prior to these entrepreneurial endeavours, Charlie has been a consultant for PIPC, PA Consulting and Parsons Brinckerhoff, focusing on the delivery of complex change programmes for a variety of U.S. and European clients.


Susan Putt

Chief Financial Officer

Susan has over 25 years experience working in New Zealand and has also worked in Australia and Canada. She is a Chartered Accountant and Chartered Member of the Institute of Directors. Susan has worked as CFO, Head of Strategy, and Director for a number of New Zealand businesses including Airways Corporation, Genesis Power, Metrowater, Simpl Group and Radiola Corporation.

Over the last 10 years Susan has specialised in contract CFO engagements working with high growth companies. 

Bob Shaw

Chief Strategy Officer & Co-Founder

Bob has 30 years' experience creating and commercialising technology for the travel industry. He has held a number of directorships and senior management positions in various high-profile ventures including Gullivers Travel Group (listed on the Australian and New Zealand Stock Exchange between 2004 and 2006) and Interactive Technologies.

Bob's strengths lie in his ability to translate opportunities into successful commercial ventures and build the relationships necessary to see them through to fruition. In 2008, Bob was a finalist for Ernst & Young Entrepreneur of the Year Award and is a member of the Institute of IT Professionals NZ, the Institute of Directors NZ and NZCDP.


Philip Ball

Chief Technical Officer

Philip has been a cornerstone of the Serko technology story since 1999. After graduating with a Bachelor of Information Systems degree he joined Serko as a Junior Developer and moved up through the ranks, being appointed CTO in 2013.

Philip wrote much of the original Serko Online code, having started working on the product in 2000. Since then he has guided the company’s technology strategy and now provides leadership across the technology function. He was a finalist for the title of New Zealand Software Developer of the year award in 2011 and is listed in New Zealands CIO Top 100 for 2017. 

John Challis

Chief Revenue Officer

John has 17 years' experience in the Australian corporate travel industry. He specialises in market activation and technical sales for Asia Pacific businesses. Prior to working for Serko, John held senior roles with Carlson Wagonlit Travel and STA Travel.


Tony Stanley

Chief Client Officer

Tony has more than 20 years’ experience in technology companies (10 years with the Serko product) and travel related organisations managing teams and leading profit centres.  He is responsible for the Service Team where he manages Professional Services and the Customer Support Centre.

Tony spent nearly five years at Datacom Systems establishing a solid client base with multimillion dollar accounts. Prior to that his travel industry experience included, Branch Manager of United Holidays and Operations Manager of Travelplan Holidays.



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