Contact Us

If you have a Serko Online Support query such as a password reset or login issue, please contact your Travel Management Company (TMC).

 

Click here for our phone and address details.

Thank you for your submission. We'll get back to you within the next 2 working days.

There was a problem submitting your form. Please try again in a few minutes.

Which of the following does your query relate to:

Get started with Serko Expense

Thank you! We'll get back to you within the next 2 working days.

There was a problem submitting your form. Please try again in a few minutes.

14 Sep 2015
News

Serko Tackles Hotel Leakage Problem with Expedia, Wotif and Booking.com Content


Serko Tackles Hotel Leakage Problem with Expedia, Wotif and Booking.com Content

Auckland, 14th September 2015: Serko Ltd (SKO.NZ) – Australasia’s leader in online travel booking and expense management for business announced the release of new Serko Online functionality designed to tackle the issue of hotel leakage using newly integrated content feeds from Expedia, Wotif and Booking.com.

As much as 50% of hotel bookings ‘leak’ at time of booking (i.e. users book their flights but for whatever reason don’t book a hotel), which is a serious problem for corporates because it means corporates have to deal with unmanaged travel and Duty of Care compliance issues.

The new functionality stops users that need a hotel from completing their booking without providing a detailed reason. It also invites users trying to complete a booking without a hotel, to return to the booking workflow and search the inventory provided by Expedia, Booking.com and Wotif. This is significant as research (from Expedia) shows that:

Serko Chief Executive, Darrin Grafton, says “when users leave the OBT without booking a hotel they’re behaving rationally. They believe that they can get a better deal, or a better hotel (that’s not offered by the GDS) through their preferred leisure brand. Our solution is to bring the content that users are booking elsewhere, into the Online Booking Tool so it can be searched and booked through the managed channel which is a win for the user, the corporate and the TMC.”

He continues, “With that strategy we believe we can significantly reduce hotel leakage. This will help to reduce corporate’s compliance burden, improve travel policy compliance and ultimately drive further savings through their managed travel program.”

 ENDS

More information

Brad Pogson, Porter Novelli for Serko

+ 64 27 534 1514

bradp@porternovelli.kiwi

 

Follow Serko

On Linkedin: http://www.linkedin.com/company/serko-ltd

On Twitter: https://twitter.com/SerkoOnline

 

 


Latest news

Serko Now Lets Users Book Travel and Submit Expenses Directly from Their Mobile Devices

December 7, 2016

Enabling end-to-end travel and expense management in one App for the first time.

Serko FY17 Half Year Results Announcement

November 23, 2016

More news

Signup for our newsletter


×