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Auckland, New Zealand. 7th April, 2014. Serko, the Australasian leader in online travel booking and expense management, today announced the launch of innovative new Serko Online functionality that enables business travellers to make changes to their itineraries after they’ve bought and paid for their tickets.
According to Serko data, 25 per cent of bookings are changed after the tickets have been issued, and they change on average 2.5 times. Today, changes to tickets can only be made by travel agents, and for organisations that pay for every call they make to their agent this can be a very expensive problem. By enabling travellers to easily make the changes themselves through Serko Online, travel agent fees are greatly reduced and travellers are given control over their own destinations.
Darrin Grafton, Serko Chief Executive Officersaid “this is a revolutionary innovation for Serko and it’s something our customers have been requesting for a while, so we’re very pleased to be able to launch it today. Changing a ticket on any airline after the traveller has departed on the first leg of their journey is difficult and, to the very best of my knowledge, Serko Online is the first online self-booking tool in the world to offer its users this ability.”
The changes post-ticketing functionality is available to Serko Online customers. A user’s ability to make changes to their itinerary depends on the type of ticket originally purchased. Only fares that permit changes can be altered via Serko Online and travellers may incur additional airline fees for moving between flights.
Serko Online is Australasia’s leading online travel booking company for businesses and government agencies. With its HQ in Auckland New Zealand, and with offices in Sydney Australia, Xi’an City China and Gurgaon, India, Serko Online employs more than 90 people world-wide.
Serko Online is an online booking engine used by administrators and travellers to book flights, accommodation and car hire from the broadest possible set of travel providers. The engine guarantees that travel bookings comply with corporate travel management policy without limiting the users' choice of travel provider.
Serko is part of the Mundi Global Alliance that provides corporations with the ability to book air travel, car hire and hotels anywhere in the world. Working with the best-in-class local providers in the USA and Europe Mundi is the only true ‘glocal’ travel provider for multi-national organisations.
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