Contact Us

If you have a Serko Online Support query such as a password reset or login issue, please contact your Travel Management Company (TMC).


Click here for our phone and address details.

Thank you for your submission. We'll get back to you within the next 2 working days.

There was a problem submitting your form. Please try again in a few minutes.

Which of the following does your query relate to:

Get started with Serko Expense

Thank you! We'll get back to you within the next 2 working days.

There was a problem submitting your form. Please try again in a few minutes.

16 Nov 2015

Serko Integrates Air New Zealand Taxis and GPU Chauffeurs To Offer ‘Door-To-Door’ Travel Booking Service to Customers in NZ and AU.

16 November 2015: Serko Ltd (SKO.NZ) has integrated with Air New Zealand Taxis ( and Australian company, GPU Chauffeurs to give business travellers the ability to book their airport transfers at the same time as booking flights and accommodation in Serko Online.

Serko Chief Executive, Darrin Grafton, says “The ability for travellers to book their transfers at the same time as their flights and accommodation will improve the traveller experience as they no longer have to queue for taxis at busy airports and don’t have to think about payment or receipts.”

Once the traveller tells Serko Online where they live, Serko can figure out all transfer requirements automatically, as it knows what flights they are booked on and where they are staying during their trip. Multiple quotes are provided for every transfer, ensuring prices offered through Serko Online are competitive. Booked transfers are included in the traveller’s itinerary, which is visible through Serko Mobile as well as Serko Online.

Booking airport transfers through Serko Online allows organisations to better track and manage spend, as well as alleviate key traveller pain points like taxi queues and expense reconciliation. It also helps to support preferred supplier negotiations and reduce health and safety compliance risk.

Air New Zealand Taxis aggregates all of the major taxi companies throughout New Zealand, including Alert Taxis, Kiwi Cabs, Corporate Cabs, Capital Taxis and First Direct – amongst others. GPU Chauffeurs is an aggregator of Private Hire vehicles with coverage across every major city in Australia. GPU Chauffeurs’ services in Australia are exclusive to Serko Online for the next 18 months.

Transfers in New Zealand are available to book in Serko Online now and transfers in Australia will be available from the end of November.

Serko receives a share of the supplier commission on every transfer booked through Serko Online. At this point, the launch of the Serko Online transfer module is not envisaged to be material to revenue within this financial year.



To learn more visit

Follow Serko

On Linkedin:

On Twitter:

About Serko

Serko is Australasia’s leading online travel booking and expense management company for businesses and is listed on the New Zealand Stock Exchange Main Board (SKO.NZ). With its HQ in Auckland New Zealand, and with offices in Sydney Australia, Xi’an City China and Gurgaon, India, Serko employs more than 130 people worldwide.

Serko Online is an integrated Online Booking Tool used by administrators and travellers to book flights, accommodation and car hire from the broadest possible set of travel providers. The OBT ensures that travel bookings comply with corporate travel management policy without limiting the user’s choice of travel provider.

Visit for more information


To learn more about Air New Zealand Taxi’s visit

To learn more about GetPickedUp (GPU) Chauffeurs visit

Latest news

Serko and Air New Zealand Partner to Power Business Travel in New Zealand

July 12, 2017

Serko and Air New Zealand Partner to Power Business Travel in New Zealand Through enriching the traveller experience

Serko On Track To Generate Annual Profit As Recurring Revenues Grow

May 23, 2017

Cloud based corporate travel and expense management solution provider’s online transaction volumes rose 18% in the 2017 financial year. Cash reserves of $4.5 million ahead of guidance and sufficient t…

More news

Signup for our newsletter