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27 Jul 2011

Incharge scores 93.86% for customer satisfaction

The judging process for the 2011 Australian Achiever Awards for New South Wales's Computer Systems, Software & Internet Services category was completed on 27th July. 

Incharge Expense Management scored a highly recommended 93.86%. 

Now into its fourteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business's own customers - an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom. 

The award system focuses on seven criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses that have achieved over the last five years can be viewed at

Some of the comments Australian Achiever received from Incharge Expense Management clients are: 

"I've dealt with many consulting firms and can say that I find Incharge to be quite hands-on in their business approach. They deliver what they promise and they look after us. They're excellent at understanding what we need and acting on it. We're just really happy with them. They're so easy to deal with." 

"I have found these people so easy to talk to and explain what my needs are. They listen and problem-solve very well, they are efficient and punctual, turning up when they say they will. They are professional, prompt and deliver on what they say they will do." 

"We've been delighted with them. They have devoted time and effort with us and have been very patient due to certain circumstances that arose at our end. Management has been excellent to deal with, very professional. Their product is very simple to use and is very effective." 

ENDS: For verification of this report, please call Geoff Harwood, Director, Australian Achiever, 1800 638318. 

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